Senior Service Coordinator - Onsite, Denver Area

RK Industries; Denver (CO); On-site; USD 43,000 - 54,000; Full time

Job summary

RK Industries, LLC in Aurora, CO is seeking a Senior Service Coordinator to assist in service coordination, field productivity and profitability. This onsite role supports the Field Services team from the Denver area, with benefits included and a pay range of $31 to $39 per hour depending on experience.

The position involves scheduling service, assisting field supervisors, handling high call volumes, resolving issues, and ensuring accurate documentation.

Qualifications

• High school diploma or GED with 3 years relevant experience.
• Associates degree in communications, sales, or related field preferred.
• Bilingual in Spanish is a plus.
• Excellent communication, customer service and organizational skills.

Responsibilities

• Schedule service, maintenance and warranty work with technician capacity in mind.
• Assist in planning and coordination of department resources and objectives.
• Answer high volume calls from internal and external customers.
• Aim for first call resolution and manage customer complaints promptly.
• Guide field staff on forms and ensure paperwork reaches the right departments.
• Coordinate daily with Superintendents and technicians to complete tasks.

Skills

Exemplary customer service skills

Excellent communication skills

Bilingual in Spanish

Great organizational skills

Punctual and reliable

Multitasking

Education

High school degree or GED with 3 years relevant experience

Associates degree in communications, sales, or related field preferred

Job description

RK Industries, LLC in Aurora, CO is seeking a Senior Service Coordinator to assist in service coordination, field productivity and profitability. This onsite role supports the Field Services team from the Denver area, with benefits included and a pay range of $31 to $39 per hour depending on experience.

The position involves scheduling service, assisting field supervisors, handling high call volumes, resolving issues, and ensuring accurate documentation.