Service Coordination Lead — Field Ops & Customer Care

RK Industries, LLC; Aurora (CO); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

RK Industries, LLC in Aurora, CO is seeking an organized Service Coordinator to support field operations and customer interactions. The role focuses on scheduling, communications, and ensuring timely completion of service, maintenance, and warranty work.

You will assist in planning resources, coordinating with superintendents and technicians, handling high call volumes, and delivering professional service while maintaining safety and company policies.

Qualifications

• Exemplary customer service skills.
• Excellent communication skills – both verbal and written.
• Great organizational skills.
• Punctual and reliable.
• Bilingual in Spanish a plus.

Responsabilités

• Schedule service, maintenance and warranty work taking into consideration the expected complexity of the work versus the experience and capabilities of the technician.
• Assist the Field Services Manager/Director and Superintendents in planning, organization, motivation and coordination of the department’s resources and objectives.
• Assist in answering heavy phone volume for both internal and external customers.
• Strive for first call resolution and assist in resolving customer complaints in a timely, efficient and cost effective manner.
• Guide field staff in properly completing specialized forms required, and assist in getting the paperwork to the necessary departments.
• Daily coordination with the Superintendents and technicians.
• Take responsibility for ensuring the job is completed satisfactorily by following up on callbacks and completion of jobs.
• Assist in responding to changes in appointment times and notify customers when technicians will be late or reschedule missed appointments.

Connaissances

Customer service

Organizational skills

Communication skills

Bilingual in Spanish

Multitasking

Professional demeanor

Formation

High school degree or GED

Associates degree in communications, sales, or related field

Outils

GP Wennsoft

Description du poste

RK Industries, LLC in Aurora, CO is seeking an organized Service Coordinator to support field operations and customer interactions. The role focuses on scheduling, communications, and ensuring timely completion of service, maintenance, and warranty work.

You will assist in planning resources, coordinating with superintendents and technicians, handling high call volumes, and delivering professional service while maintaining safety and company policies.