Senior Service Coordinator: Onsite Field Ops & Customer Success

RK MECHANICAL, Inc.; Denver (CO); Presencial; USD 43.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits

Descripción de la vacante

RK MECHANICAL, Inc. in Aurora, CO is hiring a Senior Service Coordinator to support service scheduling, field productivity, and profitability.

You will assist Superintendents, coordinate resources, and communicate with customers to ensure timely, cost‑effective service delivery. The role emphasizes strong organizational and customer service skills, excellent verbal and written communication, and the ability to handle multiple tasks.

Formación

• High school diploma or GED with 3 years relevant experience.
• Associates degree in communications, sales, or related field preferred.
• Excellent communication and customer service skills.
• Bilingual in Spanish a plus.

Responsabilidades

• Schedule service, maintenance and warranty work taking into consideration the expected complexity of the work versus the experience and capabilities of the technician.
• Assist the Field Services Manager/Director and Superintendents in planning, organization, motivation and coordination of the department’s resources and objectives.
• Assist in answering heavy phone volume for both internal and external customers.
• Strive for first call resolution, assist in resolving customer complaints in a timely, efficient and cost effective manner, and know when to reach out to management for assistance.
• Guide field staff in properly completing specialized forms required, and assist in getting the paperwork to the necessary departments.
• Daily coordination with the Superintendents and technicians.
• Take responsibility for seeing the job is completed satisfactorily by following up on callbacks and completion of jobs.
• Initiate actions to verify or respond to changes in appointment times including contracting customers to verify scheduled appointments notifying customer when technicians will be late, reschedule missed appointments and place follow up calls.
• Accurately captures customer information GP Wennsoft, verifies documentation
• Checks in regularly with customers via phone or email to stay on track, avoid problems and make sure the customer is pleased
• Makes appropriate judgements to remedy problems and ensure service recovery
• Actively listens to customers, sets clear mutual expectations, empathizes as necessary and is friendly and professional.
• Works with Field Supervisors to prioritize open calls and then dispatches in a timely manner.

Conocimientos

Customer service

Organizational skills

Communication

Spanish (Bilingual)

Educación

Associates degree preferred

Descripción del empleo

RK MECHANICAL, Inc. in Aurora, CO is hiring a Senior Service Coordinator to support service scheduling, field productivity, and profitability.

You will assist Superintendents, coordinate resources, and communicate with customers to ensure timely, cost‑effective service delivery. The role emphasizes strong organizational and customer service skills, excellent verbal and written communication, and the ability to handle multiple tasks.