Onsite Service Coordinator - Customer Center Support

Ingersoll Rand; Aurora (CO); On-site; USD 50,000 - 80,000; Full time

Job summary

Ingersoll Rand in Aurora, CO is seeking a Service Coordinator to support the Customer Center by coordinating service technicians and delivering responsive service to industrial customers with compressed-air equipment. This onsite role emphasizes timely scheduling, clear communication, and accurate documentation to ensure customer satisfaction.

The successful candidate will work closely with Service, Sales, and Operations to provide parts, information, and scheduling support, while managing

Qualifications

• High school diploma or GED.
• Experience handling high volume customer calls and service requests.
• Familiarity with mechanical or electrical systems is a plus.
• Proficiency with Microsoft Office and mobile devices.
• Experience with Salesforce or similar business systems.

Responsibilities

• Answer incoming service calls and schedule technicians for preventive maintenance and repairs.
• Communicate with customers, technicians, Sales and management to provide timely updates.
• Coordinate technical support and escalate issues when needed.
• Generate and follow up on service quotes, identifying additional customer needs.
• Maintain accurate service requests, work orders, and invoices.
• Ensure timely and accurate invoicing.
• Order and receive parts for service jobs and manage warranty claims.

Skills

Customer service

Organization & time management

Communication

Problem solving

Attention to detail

Cross-functional collaboration

Initiative and accountability

Adaptability

Salesforce

Microsoft Office

Education

High school diploma or GED

Tools

Salesforce

Microsoft Office

Job description

Ingersoll Rand in Aurora, CO is seeking a Service Coordinator to support the Customer Center by coordinating service technicians and delivering responsive service to industrial customers with compressed-air equipment. This onsite role emphasizes timely scheduling, clear communication, and accurate documentation to ensure customer satisfaction.

The successful candidate will work closely with Service, Sales, and Operations to provide parts, information, and scheduling support, while managing