Service Coordinator & Customer Support Pro

Tejon St., Englewood, CO; Englewood (CO); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Job summary

Rocky Mountains Distributing in Englewood, CO, is hiring a Customer Service Representative to manage service operations, field customer inquiries, and ensure efficient coordination with technicians. This role involves a mix of communication, organization, and proactive problem-solving.

The ideal candidate thrives in a fast-paced environment, possesses strong Microsoft Office skills, and has a knack for customer service. Benefits include ongoing training, health insurance, and a competitive salary range of $48,000-$60,000 annually.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Legally authorized to work in the U.S.
• Experience in a high-volume communication environment.

Responsibilities

• Serve as the primary contact for customers and technicians.
• Coordinate dispatch for Field Service Technicians.
• Resolve customer issues and follow up on service calls.

Skills

Communication skills

Problem-solving

Time management

Microsoft Office proficiency

Education

High school diploma

Bachelor's degree

Tools

Microsoft Teams

O365

CRM platforms

Job description

Rocky Mountains Distributing in Englewood, CO, is hiring a Customer Service Representative to manage service operations, field customer inquiries, and ensure efficient coordination with technicians. This role involves a mix of communication, organization, and proactive problem-solving.

The ideal candidate thrives in a fast-paced environment, possesses strong Microsoft Office skills, and has a knack for customer service. Benefits include ongoing training, health insurance, and a competitive salary range of $48,000-$60,000 annually.