SR Service Coordinator

RK Industries, LLC; Aurora (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

RK Industries, LLC in Aurora, CO is seeking an organized Service Coordinator to support field operations and customer interactions. The role focuses on scheduling, communications, and ensuring timely completion of service, maintenance, and warranty work.

You will assist in planning resources, coordinating with superintendents and technicians, handling high call volumes, and delivering professional service while maintaining safety and company policies.

Qualifications

• Exemplary customer service skills.
• Excellent communication skills – both verbal and written.
• Great organizational skills.
• Punctual and reliable.
• Bilingual in Spanish a plus.

Responsibilities

• Schedule service, maintenance and warranty work taking into consideration the expected complexity of the work versus the experience and capabilities of the technician.
• Assist the Field Services Manager/Director and Superintendents in planning, organization, motivation and coordination of the department’s resources and objectives.
• Assist in answering heavy phone volume for both internal and external customers.
• Strive for first call resolution and assist in resolving customer complaints in a timely, efficient and cost effective manner.
• Guide field staff in properly completing specialized forms required, and assist in getting the paperwork to the necessary departments.
• Daily coordination with the Superintendents and technicians.
• Take responsibility for ensuring the job is completed satisfactorily by following up on callbacks and completion of jobs.
• Assist in responding to changes in appointment times and notify customers when technicians will be late or reschedule missed appointments.

Skills

Customer service

Organizational skills

Communication skills

Bilingual in Spanish

Multitasking

Professional demeanor

Education

High school degree or GED

Associates degree in communications, sales, or related field

Tools

GP Wennsoft

Job description

Aurora, CO (Onsite)

Purpose of Position:

Assists in the administration of service coordination, field productivity and field profitability. Also assists the Superintendents in achieving the goals and objectives of the Department.

• Schedule service, maintenance and warranty work taking into consideration the expected complexity of the work versus the experience and capabilities of the technician.
• Assist the Field Services Manager/Director and Superintendents in the planning, organization, motivation and coordination of the department’s resources and objectives.
• Assists in answering heavy phone volume for both internal and external customers.
• Strives for first call resolution, assists in the resolution of customer complaints in a timely, efficient and cost effective manner, and knows when to reach out to management for assistance.
• Guide field staff in properly completing specialized forms required, and assist in getting the paperwork to the necessary departments.
• Daily coordination with the Superintendents and technicians .
• Takes responsibility for seeing the job is completed satisfactorily by following up on callbacks and completion of jobs.
• Initiates actions to verify or respond to changes in appointment times including contracting customers to verify scheduled appointments notifying customer when technicians will be late, reschedule missed appointments and place follow up calls.
• Accurately captures customer information GP Wennsoft, verifies documentation
• Checks in regularly with customersvia phone or email to stay on track, avoid problems and make sure the customer is pleased
• Makes appropriate judgements to remedy problems and ensure service recovery
• Actively listens to customers, sets clear mutual expectations, empathizes as necessary and is friendly and professional.
• Works with Field Supervisors to prioritize open calls and then dispatches in a timely manner.

Accountability:

• Comply with all company policies and procedures.
• Prompt, punctual, and regular attendance during core business hours, in an office environment (not a telecommuting position), currently located in the Stapleton area of Denver, including a reliable means of transport to and from work.Ability to occasionally travel between corporate offices and jobsites within the Denver Metro Area, during work hours.
• All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected.

Minimum Physical Requirements:

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally may need to reach, stoop, or kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.

Qualifications:

• High school degree or GED with 3 years relevant experience or equivalent combination of skills and experience.
• Associates degree in communications, sales, or related field preferred.
• Exemplary customer service skills.
• Must enjoy interacting with people.
• Great organizational skills
• Ability to take direction from various sources while handling multiple projects.
• Demonstrates professionalism and confidence.
• Punctual and reliable.
• Excellent communication skills – both verbal and written.
• Bilingual in Spanish a plus.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.