Senior Service Advisor & Writer - Auto Care Excellence

Lithia & Driveway; Maplewood (NJ); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway in New Jersey seeks an experienced Automotive Service Advisor to identify concerns, explain required services, and coordinate repairs. You will walk around vehicles, secure approvals, review inspections, and provide accurate estimates while maintaining open communication with customers. A valid driver's license and weekend availability are required, with a comprehensive benefits package offered.

Qualifications

• 2+ years of High-Line Service Advisor experience.
• Automotive knowledge or technician background is a plus.
• Strong communication and organizational skills.
• Valid driver’s license with acceptable driving record.
• Open availability, including Saturdays.

Responsibilities

• Identify customer concerns and recommend appropriate solutions.
• Explain services, costs, and estimated completion times.
• Perform vehicle walk-arounds to assess needs.
• Obtain customer approval for services and repairs.
• Offer and review multi-point vehicle inspections.
• Provide clear and accurate service estimates.
• Coordinate repair work with technicians and assign orders.
• Communicate repair updates and vehicle status to customers.
• Follow company service processes throughout the service visit.

Skills

High-Line Service Advisor experience

Communication

Organizational skills

Driver's license

Weekend availability

Education

High School diploma or equivalent

Job description

Lithia & Driveway in New Jersey seeks an experienced Automotive Service Advisor to identify concerns, explain required services, and coordinate repairs. You will walk around vehicles, secure approvals, review inspections, and provide accurate estimates while maintaining open communication with customers. A valid driver's license and weekend availability are required, with a comprehensive benefits package offered.