Service Advisor & Writer — High-Earning, Customer Impact

Lithia Motors; Maplewood (NJ); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is hiring an Automotive Service Advisor at our Millburn, NJ location. This full-time role reports to the Service Manager and offers a lucrative earning potential with commissions and bonuses based on performance.

Ideal candidates bring 2+ years of High-Line Service Advisor experience, solid automotive knowledge, and excellent communication and organizational skills. Must hold a valid driver's license and be available Saturdays.

Qualifications

• 2+ years of High-Line Service Advisor experience.
• Automotive knowledge or technician background is a plus.
• Strong communication and organizational skills.
• Valid driver’s license with acceptable driving record.
• Open availability, including Saturdays.

Responsibilities

• Identify customer concerns and recommend appropriate solutions.
• Explain required services, costs, and estimated completion times.
• Perform vehicle walk-arounds to assess customer needs.
• Obtain customer approval for recommended services and repairs.
• Offer and review multi-point vehicle inspections.
• Provide clear and accurate service estimates.
• Coordinate repair work with technicians and assign repair orders.
• Communicate repair updates and vehicle status to customers.
• Follow company customer service and communication processes throughout the service visit.

Skills

High-Line service experience

Automotive knowledge

Communication skills

Organizational skills

Valid driver’s license

Job description

Lithia & Driveway is hiring an Automotive Service Advisor at our Millburn, NJ location. This full-time role reports to the Service Manager and offers a lucrative earning potential with commissions and bonuses based on performance.

Ideal candidates bring 2+ years of High-Line Service Advisor experience, solid automotive knowledge, and excellent communication and organizational skills. Must hold a valid driver's license and be available Saturdays.