Automotive Service Advisor — Customer Liaison & Estimates

L0121 All American Chrysler Jeep Dodge of Odessa; Odessa (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway– Odessa area is seeking a Service Advisor to kick off automotive services by assessing vehicle problems and service requests. You will verify warranty coverage, prepare estimates and repair orders, and maintain customer records, acting as the main liaison between customers and technicians to ensure clear understanding of needs and repairs.

Applicants should have prior Service Advisor experience or as an automotive technician, plus a valid driver’s license and a high school

Qualifications

• Previous Service Advisor experience preferred.
• Prior experience as automotive technician a plus.
• A team player focused on exemplary customer service.
• Basic mechanical understanding of an automobile.
• Valid driver’s license and good driving record.
• High School diploma or equivalent, 18 years or older.

Responsibilities

• Initiate automotive services and repairs by identifying performance problems and service requests.
• Verify warranty and service contract coverage and develop estimates.
• Write repair orders and enter them into the service database system.
• Serve as liaison between customer and technician to ensure needs are understood.
• Communicate additional repair needs based on vehicle inspection and warranties.

Skills

Customer service

Team player

Mechanical knowledge

Driver's license

Attention to detail

Education

High School diploma or equivalent

Job description

Lithia & Driveway– Odessa area is seeking a Service Advisor to kick off automotive services by assessing vehicle problems and service requests. You will verify warranty coverage, prepare estimates and repair orders, and maintain customer records, acting as the main liaison between customers and technicians to ensure clear understanding of needs and repairs.

Applicants should have prior Service Advisor experience or as an automotive technician, plus a valid driver’s license and a high school