Service Advisor

OPEN ROAD AUTO GROUP; East Brunswick Township (NJ); On-site; USD 42,000 - 66,000; Full time

Job summary

Open Road Auto Group is seeking a Service Advisor for our East Brunswick, NJ location. The role is full-time and on-site, serving as the primary point of contact between customers and the service department.

You will greet customers, document issues, create repair orders, and clearly explain recommended maintenance and repairs. Daily duties include coordinating with technicians, providing updates on status and costs, reviewing completed work with customers, and supporting scheduling, warranty,

Qualifications

• Deliver high levels of customer satisfaction with customer-focused service.
• Respond promptly and empathetically to customer needs.
• Explain technical information clearly and accessibly.
• Experience with Aftersales processes such as warranty work and maintenance scheduling.
• Experience in automotive service advising or dealership operations preferred.
• Familiarity with scheduling tools and dealership management systems.
• Able to work in a fast-paced environment, manage multiple repair orders, and maintain attention to detail.
• High school diploma or equivalent; automotive training is a plus.
• Valid driver's license with clean driving record.

Responsibilities

• Greet customers and document vehicle issues and service needs.
• Create repair orders and explain recommended maintenance and repairs.
• Coordinate with technicians and provide updates on service status, costs, and timelines.
• Review completed work with customers and handle follow-up communications to support satisfaction.
• Assist with scheduling appointments and managing warranty and aftersales processes.

Skills

Customer service

Customer satisfaction

Communication

Aftersales processes

Warranty work

Scheduling tools

Dealership operations

Dealership management systems

Office software

Driver's license

Education

High school diploma

Automotive training

Tools

Dealership management systems

Scheduling tools

Office software

Job description

Company Description

Open Road Auto Group is the Tri-State area's largest new and pre-owned vehicle retailer, representing leading automotive brands across the New York-New Jersey metropolitan region. With over 40 years of experience, the organization is committed to delivering a consistent five-star customer service experience for sales, leasing, and service. Open Road operates more than 25 automotive facilities, including 18 dealerships featuring brands such as Acura, Audi, BMW, Mercedes-Benz, Honda, Subaru, and Volkswagen. Recognized as the 15th largest automotive group in the nation by Automotive News, the company focuses on excellence, customer-centric service, and continuous development of a motivated, world-class workforce. Team members benefit from a culture that values professional growth, community impact, and long-term career opportunities.

Role Description

The Service Advisor role is a full-time, on-site position based in East Brunswick, NJ. The Service Advisor serves as the primary point of contact between customers and the service department, greeting customers, listening to their concerns, and accurately documenting vehicle issues and service needs. Daily responsibilities include creating repair orders, explaining recommended maintenance and repairs, coordinating with technicians, and providing clear updates on service status, costs, and timelines. The role involves reviewing completed work with customers, ensuring their questions are answered, and handling follow-up communications to support long-term satisfaction and retention. The Service Advisor also assists with scheduling appointments, managing warranty and aftersales processes, and promoting a positive, professional experience aligned with Open Road Auto Group's customer service standards.

Qualifications

• Demonstrated ability to deliver high levels of Customer Satisfaction and provide Customer-focused Service.
• Strong Customer Service skills, including the ability to respond promptly, professionally, and empathetically to customer needs.
• Effective Communication skills, with the capacity to explain technical information in clear, accessible language.
• Experience with Aftersales processes such as warranty work, service follow-up, and maintenance scheduling.
• Previous experience in automotive service advising, dealership operations, or a related customer-facing role preferred.
• Comfort using dealership management systems, scheduling tools, and basic office software.
• Ability to work in a fast-paced environment, manage multiple customers and repair orders, and maintain attention to detail.
• High school diploma or equivalent required; additional technical or automotive training is a plus.
• Valid driver's license with a clean driving record.