Gurley Leep Ford Experienced Service Advisor

GL Ford & Co Ltd.; South Bend (IN); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Family-friendly schedule

Bonus opportunities

Medical insurance

Dental insurance

Life insurance

401(k) with company match

Paid time off

Vacation savings program

Career growth opportunities

Zusammenfassung

Gurley Leep Ford is seeking an experienced Service Advisor to join our team in South Bend, Indiana. You will greet customers, document concerns, and guide repairs from intake to pick-up, while maintaining clear communication throughout the service process.

In this role you will review manufacturer guidelines with technicians, prepare estimates, and build lasting customer relationships to encourage repeat business. Valid dealership experience and strong customer service are essential.

Qualifikationen

• Previous automotive service advisor experience required.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Aufgaben

• Welcome customers and accurately document their vehicle concerns.
• Recommend maintenance and repairs based on manufacturer guidelines and technician recommendations.
• Prepare repair orders and provide clear estimates.
• Communicate with customers throughout the repair process.
• Coordinate with technicians and the service team to keep repairs moving efficiently.
• Review completed work with customers and explain recommendations.
• Build lasting customer relationships and encourage repeat business.

Kenntnisse

Customer service

Communication

Multitasking

Automotive knowledge

Jobbeschreibung

Description

Gurley Leep Ford is part of the Gurley Leep Automotive Family, a family-owned automotive group with 24 locations across five states and more than 1,500 team members. We're looking for a motivated experienced Service Advisor to join our team and help deliver an exceptional experience from check-in to vehicle pick-up.

Why Gurley Leep Ford?

• Family-friendly 5-day work schedule
• Competitive compensation and bonus opportunities
• Medical, dental and life insurance
• 401(k) with company match
• Paid time off
• Vacation savings program with company match
• Opportunities to grow your automotive career

What You'll Do

• Welcome customers and accurately document their vehicle concerns
• Recommend maintenance and repairs based on manufacturer guidelines and technician recommendations
• Prepare repair orders and provide clear estimates
• Communicate with customers throughout the repair process
• Coordinate with technicians and the service team to keep repairs moving efficiently
• Review completed work with customers and explain recommendations
• Build lasting customer relationships and encourage repeat business

What We're Looking For

• Previous automotive service advisor experience required
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Professional, positive and team-oriented attitude
• Automotive knowledge and a commitment to providing excellent customer experience

GLF123

Requirements

• Valid driver's license and clean driving record
• Automotive knowledge and 1 year of dealership experience required