Automotive Service Advisor - Growth & Customer Impact

Liberty Auto Group; Vermilion (OH); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off after 90 days

401(k) with company match

Ongoing training and career growth

Team-oriented work environment

Job summary

Liberty Ford Vermilion is seeking a Service Advisor to greet customers, assess vehicle concerns, and coordinate with the service team to provide accurate repairs and timely updates. You will explain recommended services, manage repair orders, and build lasting relationships with customers in a fast-paced dealership setting.

The role requires high school diploma or GED, 2 years of service advising experience in an automotive Ford environment preferred, strong communication, and basic computer

Qualifications

• Must have valid driver’s license with a company acceptable driving record.
• Ability to read and comprehend instructions and information.
• Ability to communicate well orally and in writing with customers, vendors and other contacts.
• Adheres to all company policies, procedures, and safety standards.
• Experience as a Service Advisor in a Ford dealership (2 years) preferred.
• Experience with ADP Dealer Services Software a plus.

Responsibilities

• Greet customers and understand their vehicle concerns.
• Communicate recommended services and timelines clearly.
• Work closely with technicians to ensure accurate repairs.
• Keep customers updated throughout the service process.
• Prepare and manage repair orders.
• Explain completed work and associated costs.
• Build lasting relationships with customers.

Skills

Communication

Organizational skills

Basic computer skills

Valid driver’s license

Education

High School diploma or GED

2 years Service Advisor experience (Ford dealership preferred)

Job description

Liberty Ford Vermilion is seeking a Service Advisor to greet customers, assess vehicle concerns, and coordinate with the service team to provide accurate repairs and timely updates. You will explain recommended services, manage repair orders, and build lasting relationships with customers in a fast-paced dealership setting.

The role requires high school diploma or GED, 2 years of service advising experience in an automotive Ford environment preferred, strong communication, and basic computer