Senior Service Advisor: Elevate Customer Experience

L0228 Lithia Subaru of Fresno; Fresno (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

401(k) Retirement Plan

Paid Holidays & PTO

Short and Long-Term Disability

Life Insurance

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Subaru of Fresno is seeking a Service Advisor to greet customers, translate concerns into repair orders, and liaise with technicians to ensure timely, high‑quality work. The role emphasizes excellent customer service, clear communication, and ongoing updates on repair status.

Ideal candidates have 3+ years in a Service Advisor role, strong knowledge of automotive systems, and a proven track record meeting sales and customer satisfaction goals.

Qualifications

• 3+ years of Service Advisor experience.
• Knowledge of automotive systems and maintenance services.
• Experience meeting sales and customer satisfaction goals.
• Respond promptly to customer questions in person, by phone, and by email.
• Follow up with customers to support the service process.

Responsibilities

• Greet customers promptly and build trust from the first interaction.
• Document customer concerns and translate them into repair orders.
• Communicate recommended services and maintenance.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure quality work completion.
• Ensure every customer interaction reflects high‑quality service and customer satisfaction.

Skills

Service advisor exp

Automotive systems knowledge

Sales & CS goals

Customer communication

Driver's license

Job description

Lithia Subaru of Fresno is seeking a Service Advisor to greet customers, translate concerns into repair orders, and liaise with technicians to ensure timely, high‑quality work. The role emphasizes excellent customer service, clear communication, and ongoing updates on repair status.

Ideal candidates have 3+ years in a Service Advisor role, strong knowledge of automotive systems, and a proven track record meeting sales and customer satisfaction goals.