Service Advisor - Flexible Schedule & Customer Care

L0259 Lithia Nissan of Clovis; Clovis (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Nissan of Clovis is seeking a Service Advisor to join our team in Clovis, CA. You will build trust with customers, document concerns, and translate them into repair orders while recommending maintenance services.

Engage with technicians to ensure timely, quality work and keep customers informed throughout the service process. A strong customer-service mindset and automotive knowledge are essential.

Qualifications

• 2+ years of Service Advisor experience.
• Knowledge of automotive systems and maintenance services.
• Experience meeting sales and customer satisfaction goals.
• Respond promptly to customer questions in person, by phone, and by email.
• Follow up with customers to support the service process.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Greet customers promptly and build trust from the first interaction.
• Document customer concerns and translate them into repair orders.
• Communicate recommended services and maintenance.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure quality work completion.
• Ensure every customer interaction reflects high-quality service and customer satisfaction.

Skills

Service advisor experience

Automotive knowledge

Sales goals

Customer communication

Job description

Lithia Nissan of Clovis is seeking a Service Advisor to join our team in Clovis, CA. You will build trust with customers, document concerns, and translate them into repair orders while recommending maintenance services.

Engage with technicians to ensure timely, quality work and keep customers informed throughout the service process. A strong customer-service mindset and automotive knowledge are essential.