Customer-Driven Service Advisor: Growth & Flexible Schedule

Lithia & Driveway; Fresno (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision plans

401(k) retirement plan

Employee stock purchase plan

Paid holidays & PTO

Job summary

Lithia Subaru of Fresno is seeking a Service Advisor to greet customers, document concerns, translate them into repair orders, and communicate recommended services while coordinating with technicians to ensure timely completion.

Ideal candidates have 3+ years of service advising, solid automotive knowledge, and a drive to meet sales and customer-satisfaction goals. A valid driver’s license and clean driving record are required.

Qualifications

• 3+ years of Service Advisor experience.
• Knowledge of automotive systems and maintenance services.
• Experience meeting sales and customer satisfaction goals.

Responsibilities

• Greet customers promptly and build trust from the first interaction.
• Document customer concerns and translate them into repair orders.
• Communicate recommended services and maintenance to customers.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure quality work completion.

Skills

Service Advisor experience

Automotive knowledge

Customer communication

Education

High School Diploma or equivalent

Job description

Lithia Subaru of Fresno is seeking a Service Advisor to greet customers, document concerns, translate them into repair orders, and communicate recommended services while coordinating with technicians to ensure timely completion.

Ideal candidates have 3+ years of service advising, solid automotive knowledge, and a drive to meet sales and customer-satisfaction goals. A valid driver’s license and clean driving record are required.