Automotive Service Advisor: Customer Care & Solutions

O'Daniel Automotive Group; Fort Wayne (IN); Vor Ort; USD 43.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Medical Insurance

401(k)

Paid Time Off

Zusammenfassung

Odaniel Automotive Group in Fort Wayne, IN is seeking an experienced Service Advisor to join our team. You will be the primary contact for customers, greet them, schedule appointments, write estimates and invoices, order parts, and ensure customer concerns are addressed promptly.

The ideal candidate has proven automotive service advisory experience, excellent communication and organizational skills, and familiarity with shop management software. We offer competitive pay and a benefits package.

Qualifikationen

• Proven experience as an Automotive Service Advisor, Service Writer, or similar role in auto repair.
• Excellent communication and customer service skills, with the ability to manage customer complaints gracefully.
• Detail-oriented with strong organizational skills, capable of efficiently managing multiple needs at once.
• Experience with shop management systems and other software applications is a huge plus.

Aufgaben

• Act as liaison between the customer and technicians; schedule service appointments.
• Provide detailed descriptions of vehicle issues, service requirements, and potential solutions.
• Find and order parts in a timely manner; balance availability, quality, and price.
• Manage customer complaints with empathy and professionalism; resolve issues.
• Follow up with customers on service satisfaction and remind them of future needs.
• Maintain high service standards from greeting to invoicing and beyond.
• Ensure clear verbal and written communication with colleagues and customers.
• Collaborate with the team to deliver top-tier service and customer care.

Kenntnisse

Customer service

Communication

Detail oriented

Multitasking

Tools

Shop management software

Jobbeschreibung

Odaniel Automotive Group in Fort Wayne, IN is seeking an experienced Service Advisor to join our team. You will be the primary contact for customers, greet them, schedule appointments, write estimates and invoices, order parts, and ensure customer concerns are addressed promptly.

The ideal candidate has proven automotive service advisory experience, excellent communication and organizational skills, and familiarity with shop management software. We offer competitive pay and a benefits package.