Service Manager: Lead & Elevate Auto Service

Gurley Leep Ford; South Bend (IN); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Weekly compensation with monthly bonus

Medical/Dental/Vision/Life Insurance

Paid Time Off (PTO)

401(k) Retirement Plan with company 0

Scholarship Program for your Children/

Employee assistance program

Employee discount

Flexible spending account

Health savings account

Job summary

Gurley Leep Automotive Family is seeking a Service Manager for Gurley Leep Ford in South Bend, IN. You will lead the service and parts teams, drive operational excellence, and ensure exceptional customer satisfaction in every interaction.

We value strong leadership, financial acumen, and a commitment to continuous improvement. The role offers a competitive benefits package and opportunities to grow with a family-owned dealership network.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience leading service and parts teams.
• Strong communication and customer service skills.

Responsibilities

• Provide leadership, guidance, and team building to service and parts departments to meet manufacturer and company standards.
• Develop and implement goals and objectives that align with the dealership strategic initiatives.
• Monitor and control the performance of the department and take proactive measures to address any areas of concern.
• Recruit, train, mentor, and coach team members within service and parts to foster a culture of excellence, professionalism, and teamwork.
• Champion a customer-centric approach by ensuring that all interactions with customers reflect the highest standards of quality, integrity, and transparency.
• Develop and maintain productive relationships with our manufacturer partners, suppliers, and vendors.
• Ensure compliance with regulatory requirements, safety standards, and environmental regulations.
• Foster a culture of continuous improvement through innovation, best practices, and operational excellence.

Skills

Leadership

Team-building

Communication

Customer service

Financial acumen

Education

Bachelor’s degree or equivalent experience

Job description

Gurley Leep Automotive Family is seeking a Service Manager for Gurley Leep Ford in South Bend, IN. You will lead the service and parts teams, drive operational excellence, and ensure exceptional customer satisfaction in every interaction.

We value strong leadership, financial acumen, and a commitment to continuous improvement. The role offers a competitive benefits package and opportunities to grow with a family-owned dealership network.