Gurley Leep Ford Service Manager

GL Ford & Co Ltd.; South Bend (IN); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401(k) with company match

Scholarship Program

Employee Assistance Program

Employee Discount

Flexible Spending Account

Health Savings Account

Job summary

Gurley Leep Automotive Family in South Bend, IN, seeks a Service Manager for Gurley Leep Ford to lead the service and parts teams, uphold manufacturer and company standards, and drive profitability through excellent execution.

The role requires strong leadership, customer-facing excellence, and a track record of coaching teams, with a focus on safety, compliance, and continuous improvement.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years in fixed operations.
• Strong leadership and teamwork skills.
• Excellent interpersonal, verbal and written communication.
• Financial acumen and ability to drive revenue.
• Professional appearance and integrity.
• Valid driver's license and clean driving record.
• Customer-focused with exceptional service disposition.
• Ability to set and achieve goals using analytics.

Responsibilities

• Provide leadership to service and parts departments.
• Develop and implement goals aligned with dealership initiatives.
• Monitor department performance and address concerns.
• Recruit, train, and coach team members to foster excellence.
• Champion a customer-centric approach with high standards of integrity.
• Maintain productive relationships with manufacturer partners and vendors.
• Ensure regulatory, safety, and environmental compliance.
• Foster continuous improvement through best practices.

Skills

Leadership

Team-building

Customer service

Communication

Analytical skills

Problem-solving

Attention to detail

Education

Bachelor's degree or equivalent

Job description

Description

Gurley Leep Automotive Family is hiring for the position of Service Manager at the Gurley Leep Ford store located in South Bend, IN.

We are a family-owned company with 24 locations across five states and have over 1,300 team members.

All the company's growth wouldn't happen without the great Team Members working side by side and providing excellent customer satisfaction to each customer that visits our facilities daily. To show our appreciation we offer a very competitive benefits package along with other unique programs.

Some of the benefits we offer are:

• Weekly compensation with monthly bonus opportunities
• Medical/Dental/Vision/Life Insurance
• Paid Time Off (PTO)
• 401(k) Retirement Plan with company match
• Scholarship Program for your Children/Dependents
• Employee assistance program
• Employee discount
• Flexible spending account
• Health savings account

Job Responsibilities:

• Provide leadership, guidance, and team building to service and parts departments to meet manufacturer and company standards.
• Develop and implement goals and objectives that align with the dealership strategic initiatives.
• Monitor and control the performance of the department and take proactive measures to address any areas of concern.
• Recruit, train, mentor, and coach team members within service and parts to foster a culture of excellence, professionalism, and teamwork.
• Champion a customer-centric approach by ensuring that all interactions with customers reflect the highest standards of quality, integrity, and transparency.
• Develop and maintain productive relationships with our manufacturer partners, suppliers, and vendors.
• Ensure compliance with regulatory requirements, safety standards, and environmental regulations.
• Foster a culture of continuous improvement through innovation, best practices, and operational excellence.

GLF123

Requirements

• Bachelor's degree or equivalent experience or combination of education and experience.
• 3 - 5 years related experience and/or training within fixed operations.
• Strong leadership and team-building skills.
• Excellent interpersonal, verbal and written communication skills.
• Strong financial and business acumen and the ability to drive revenue and profitability.
• Always presents a high level of professionalism, integrity, and confidentiality.
• Customer focused mentality with an excellent customer service disposition.
• Professional and well-groomed personal appearance.
• Ability to set and achieve targeted goals using strong analytical and problem-solving skills
• Valid driver's license and a clean driving record