Senior Service Advisor – Auto Collision & Claims

Classic Collision Corporate Services LLC; Texas; On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a dedicated Estimator/Customer Service Advisor to guide customers through the repair process from drop-off to delivery of the finished vehicle. You will prepare estimates for customers and insurers according to manufacturer and Classic Collision guidelines, coordinate with insurance adjusters, and maintain updates to ensure a positive experience.

Qualifications include 18+ years old, valid driver's license, familiarity with CCC1 estimating system preferred, and

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

CCC1 estimating

I-CAR certification

ASE certification

Customer service

Communication

Tools

CCC1 estimating system

Job description

Classic Collision is seeking a dedicated Estimator/Customer Service Advisor to guide customers through the repair process from drop-off to delivery of the finished vehicle. You will prepare estimates for customers and insurers according to manufacturer and Classic Collision guidelines, coordinate with insurance adjusters, and maintain updates to ensure a positive experience.

Qualifications include 18+ years old, valid driver's license, familiarity with CCC1 estimating system preferred, and