Senior Service Account Manager - Strategic, Multi-Site

Toyota Automated Logistics; Atlanta (GA); Presencial; USD 110 000 - 170 000; Tempo integral

Resumo da oferta

Vanderlande in Marietta, GA is seeking a Senior Service Account Manager to lead a strategic customer portfolio within our North America service business. You will own service performance, contract profitability, escalations, and account growth across multiple sites.

This is a senior individual-contributor role with high visibility and autonomy, requiring cross-functional collaboration and proactive account development.

Qualificações

• 7+ years in service account management, customer success, or related role.
• Experience managing complex, high-value, or multi-site B2B relationships.
• Strong contract performance, financial results, negotiation, and risk management skills.
• Experience leading escalations and coordinating complex operational/technical resolutions.
• Excellent communication and stakeholder-management abilities.
• Willingness to travel up to 30%.

Responsabilidades

• Lead strategic customer relationships across operations, maintenance, engineering, procurement, and leadership.
• Own service-contract performance, profitability, customer satisfaction, and account growth.
• Coordinate service delivery, technical support, spare parts, projects, quality, and digital services teams.
• Lead business reviews and account planning using performance trends and risks.
• Develop opportunities in service contracts, spare parts, training, digital solutions, and modernization projects.
• Coach less-experienced colleagues and drive continuous improvement.

Conhecimentos

Service account management

Customer success

Contract management

Multi-site relationships

Commercial acumen

Escalation leadership

Communication

Problem solving

Formação académica

Bachelor’s degree in Business, Engineering, Operations, Logistics, or related field

Descrição da oferta de emprego

Vanderlande in Marietta, GA is seeking a Senior Service Account Manager to lead a strategic customer portfolio within our North America service business. You will own service performance, contract profitability, escalations, and account growth across multiple sites.

This is a senior individual-contributor role with high visibility and autonomy, requiring cross-functional collaboration and proactive account development.