Senior Service Account Manager

Toyota Automated Logistics; Atlanta (GA); On-site; USD 110,000 - 170,000; Full time

Job summary

Vanderlande in Marietta, GA is seeking a Senior Service Account Manager to lead a strategic customer portfolio within our North America service business. You will own service performance, contract profitability, escalations, and account growth across multiple sites.

This is a senior individual-contributor role with high visibility and autonomy, requiring cross-functional collaboration and proactive account development.

Qualifications

• 7+ years in service account management, customer success, or related role.
• Experience managing complex, high-value, or multi-site B2B relationships.
• Strong contract performance, financial results, negotiation, and risk management skills.
• Experience leading escalations and coordinating complex operational/technical resolutions.
• Excellent communication and stakeholder-management abilities.
• Willingness to travel up to 30%.

Responsibilities

• Lead strategic customer relationships across operations, maintenance, engineering, procurement, and leadership.
• Own service-contract performance, profitability, customer satisfaction, and account growth.
• Coordinate service delivery, technical support, spare parts, projects, quality, and digital services teams.
• Lead business reviews and account planning using performance trends and risks.
• Develop opportunities in service contracts, spare parts, training, digital solutions, and modernization projects.
• Coach less-experienced colleagues and drive continuous improvement.

Skills

Service account management

Customer success

Contract management

Multi-site relationships

Commercial acumen

Escalation leadership

Communication

Problem solving

Education

Bachelor’s degree in Business, Engineering, Operations, Logistics, or related field

Job description

Job Title

Senior Service Account Manager

Job Description

Senior Service Account Manager

Marietta, GA | Up to 30% travel

The opportunity

Vanderlande is looking for a Senior Service Account Manager to lead a strategically important customer portfolio within our North America service business. You will be the customer's trusted advisor while owning service performance, contract profitability, escalations, and account growth across multiple sites.

This is a senior individual-contributor role with high visibility and autonomy. You will influence cross-functional teams, resolve complex customer challenges, and turn operational needs into sustainable lifecycle-service opportunities.

What you’ll do

• Lead strategic customer relationships where operational performance, customer success, and business growth come together.
• Build trusted relationships with senior customer stakeholders across operations, maintenance, engineering, procurement, and leadership.
• Own service-contract performance, profitability, customer satisfaction, commercial risk, and account development.
• Lead critical customer escalations, coordinate recovery actions, and maintain clear executive-level communication.
• Lead business reviews and account planning using performance trends, risks, customer priorities, and growth opportunities.
• Coordinate service delivery, technical support, spare parts, projects, quality, training, digital services, and commercial teams.
• Support service takeovers and launch readiness for new sites, reducing operational risk from day one.
• Develop opportunities in service contracts, spare parts, training, digital services, system improvements, and modernization projects.
• Drive continuous improvement and coach less-experienced colleagues.

What you’ll bring

• 7+ years of experience in service account management, customer success, service delivery, contract management, or a related customer-facing role.
• Success managing complex, high-value, or multi-site business-to-business customer relationships.
• Strong commercial acumen, including contract performance, financial results, negotiation, risk, and account growth.
• Experience leading escalations and coordinating complex operational or technical issue resolution.
• Excellent communication, stakeholder-management, influencing, and structured problem-solving skills.
• A self-directed, decisive, and resilient approach in demanding, fast-paced environments.
• Ability to travel up to 30%.

Preferred qualifications

• Bachelor’s degree in Business, Engineering, Operations, Logistics, Supply Chain, or a related field, or equivalent relevant experience.
• Experience in logistics automation, automated material handling, parcel, e-commerce, warehousing, manufacturing, or another mission-critical industrial environment.
• Experience with lifecycle-service agreements, P&L accountability, budgets, warranty exposure, forecasting, or contract-risk management.
• Account-growth experience involving service agreements, spare parts, training, digital solutions, modernization, or retrofit projects.
• Experience working across regional and global teams in an international organization.

Why Vanderlande

• Own a strategically important customer portfolio with meaningful business impact.
• Work directly with senior customer and Vanderlande leaders.
• Combine customer success, operational performance, and commercial growth in one role.
• Operate with significant responsibility, visibility, and autonomy.
• Help shape the future of lifecycle services in North America.

EEOC Statement

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws.