Strategic Service Account Lead | High-Impact, 30% Travel

Vanderlande Industries B.V.; Atlanta (GA); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Vanderlande is seeking a Senior Service Account Manager to lead a strategic customer portfolio within our North America service business in Marietta, GA. You will serve as the trusted advisor, owning service performance, contract profitability, and account growth across multiple sites.

In this senior, individual-contributor role you will influence cross-functional teams, resolve complex customer challenges, and drive lifecycle-service opportunities with up to 30% travel.

Qualifikationen

• 7+ years of experience in service account management, customer success, service delivery, or contract management.
• Experience managing high-value, multi-site B2B customer relationships.
• Strong commercial acumen, including contract performance, financial results, negotiation, risk, and account growth.
• Ability to travel up to 30%.

Aufgaben

• Lead strategic relationships where operational performance, customer success, and business growth come together.
• Own service-contract performance, profitability, customer satisfaction, commercial risk, and account development.
• Coordinate service delivery, technical support, spare parts, projects, quality, training, digital services, and commercial teams.
• Lead critical customer escalations, coordinate recovery actions, and maintain executive-level communication.
• Lead business reviews and account planning using performance trends, risks, customer priorities, and growth opportunities.
• Develop opportunities in service contracts, spare parts, training, digital services, system improvements, and modernization projects.
• Drive continuous improvement and coach less-experienced colleagues.

Ausbildung

Bachelor’s degree in Business, Engineering, Operations, Logistics, Supply Chain, or a related field

Jobbeschreibung

Vanderlande is seeking a Senior Service Account Manager to lead a strategic customer portfolio within our North America service business in Marietta, GA. You will serve as the trusted advisor, owning service performance, contract profitability, and account growth across multiple sites.

In this senior, individual-contributor role you will influence cross-functional teams, resolve complex customer challenges, and drive lifecycle-service opportunities with up to 30% travel.