Spare Parts Account Manager - Growth & Ops

Toyota Automated Logistics; Marietta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Vanderlande in Marietta, GA seeks a Service Account Manager – Spare Parts to support spare parts operations for North America. You will serve as the customer-facing point for spare parts requirements, manage accounts for growth, and drive performance improvements across regions while collaborating with North American and global teams.

The role involves two focus areas: developing spare parts packages for new installations and supporting replenishment through forecasting and inventory planning.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Engineering, Operations, or related field.
• Preferably 2+ years of professional experience in spare parts, aftermarket services, supply chain, logistics, customer service, account management, or a related environment.
• Experience in logistics automation, material handling, e-commerce, warehousing, manufacturing, or another technical or industrial environment.
• Familiarity with spare parts planning, inventory management, forecasting, order fulfillment, or replenishment processes.
• Experience working with ERP, CRM, inventory management, or other business systems used to manage customer and supply chain activities.
• Experience collaborating across Sales, Service, Supply Chain, Engineering, Project, and international teams.

Responsibilities

• Serve as the primary commercial and business point of contact for assigned customers regarding spare parts requirements, performance, escalations, and improvement opportunities.
• Manage and develop assigned spare parts accounts with a focus on customer satisfaction, commercial performance, and sustainable growth.
• Act as the first level of business escalation when spare parts delivery, availability, or fulfillment performance does not meet customer or business expectations.
• Continuously monitor and challenge Spare Parts Operations performance, using customer feedback, service data, and recurring issues to identify and drive improvements.
• Lead improvement initiatives with Spare Parts, Supply Chain, Logistics, and other stakeholders, focusing on root causes rather than repeatedly addressing individual symptoms.
• Translate customer expectations and business priorities into clear actions for the operational organization and drive those actions through to measurable results.
• Coordinate the preparation and implementation of spare parts packages for new site launches, working with Project and Service teams to support a smooth transition into operations.
• Support ongoing spare parts replenishment by translating customer demand, installed-base requirements, and operational needs into effective inventory and ordering strategies.
• Coordinate urgent spare parts requirements and customer escalations, maintaining clear communication and driving actions through resolution.
• Develop quotations and commercial proposals and support customer discussions regarding pricing, scope, and delivery.
• Proactively identify opportunities to expand spare parts offerings and improve customer inventory strategies.
• Build strong working relationships with customers and internal stakeholders across regional and global teams.

Job description

Vanderlande in Marietta, GA seeks a Service Account Manager – Spare Parts to support spare parts operations for North America. You will serve as the customer-facing point for spare parts requirements, manage accounts for growth, and drive performance improvements across regions while collaborating with North American and global teams.

The role involves two focus areas: developing spare parts packages for new installations and supporting replenishment through forecasting and inventory planning.