Strategic Service Account Manager | Multi‑Site Growth (30% Travel)

Vanderlande Industries GmbH

Marietta (GA)

On-site

USD 110,000 - 165,000

Full time

7 days ago

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Job summary

Vanderlande Industries GmbH in Marietta, GA seeks a Senior Service Account Manager to lead a strategic customer portfolio within North America service. You will act as trusted advisor, own service performance, contract profitability, and account growth across multiple sites.

This senior IC role offers high visibility, cross‑functional influence, and autonomy to resolve complex customer challenges, drive service takeovers, and develop lifecycle‑service opportunities across spare parts, digital

Qualifications

7+ years of experience in service account management, customer success, or related role.
Experience managing complex, multi-site B2B customer relationships.
Strong commercial acumen: contract performance, financial results, negotiation, risk, growth.
Experience leading escalations and coordinating complex issue resolution.
Excellent communication, stakeholder-management, and structured problem-solving skills.

Responsibilities

Lead strategic customer relationships aligning operational performance, customer success, and business growth.
Build trusted relationships with senior customer stakeholders across operations, maintenance, engineering, procurement, and leadership.
Own service-contract performance, profitability, customer satisfaction, commercial risk, and account development.
Lead critical customer escalations and coordinate recovery actions with executive-level communication.
Lead business reviews and account planning using performance trends, risks, priorities, and growth opportunities.
Coordinate service delivery, technical support, spare parts, projects, quality, training, digital services, and commercial teams.