Senior Strategic Service Account Lead

Toyota Automated Logistics; Marietta (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

Vanderlande in Marietta, GA is seeking a Senior Service Account Manager to lead a strategically important customer portfolio within our North America service business. You will be the customer's trusted advisor, owning service performance, contract profitability, escalations, and account growth across multiple sites.

You will influence cross-functional teams, resolve complex customer challenges, and turn operational needs into lifecycle-service opportunities, while traveling up to 30% to support

Qualifications

• 7+ years in service account management or related customer-facing roles.
• Experience managing complex, multi-site B2B customer relationships.
• Strong commercial acumen including contract performance and profitability.
• Proven ability to lead escalations and coordinate cross-functional teams.
• Excellent communication and stakeholder management.
• Self-directed, decisive, and resilient in fast-paced environments.
• Ability to travel up to 30%.

Responsibilities

• Lead strategic customer relationships across multiple sites.
• Own service contract performance, profitability, and risk.
• Coordinate service delivery, support, spare parts, and projects.
• Lead business reviews and account planning with performance data.
• Drive contract growth through opportunities in services and modernization.
• Manage escalations and maintain executive-level communication.
• Coach colleagues and drive continuous improvement.
• Collaborate with cross-functional teams across regions.

Skills

Relationship management

Contract management

Escalation management

Strategic account planning

Cross-functional leadership

Negotiation

Communication

Education

Bachelor's degree in Business/Engineering/Operations/Logistics or equivalent

Job description

Vanderlande in Marietta, GA is seeking a Senior Service Account Manager to lead a strategically important customer portfolio within our North America service business. You will be the customer's trusted advisor, owning service performance, contract profitability, escalations, and account growth across multiple sites.

You will influence cross-functional teams, resolve complex customer challenges, and turn operational needs into lifecycle-service opportunities, while traveling up to 30% to support