Senior Service Account Manager

Vanderlande Industries B.V.; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Vanderlande is seeking a Senior Service Account Manager to lead a strategic customer portfolio within our North America service business in Marietta, GA. You will serve as the trusted advisor, owning service performance, contract profitability, and account growth across multiple sites.

In this senior, individual-contributor role you will influence cross-functional teams, resolve complex customer challenges, and drive lifecycle-service opportunities with up to 30% travel.

Qualifications

• 7+ years of experience in service account management, customer success, service delivery, or contract management.
• Experience managing high-value, multi-site B2B customer relationships.
• Strong commercial acumen, including contract performance, financial results, negotiation, risk, and account growth.
• Ability to travel up to 30%.

Responsibilities

• Lead strategic relationships where operational performance, customer success, and business growth come together.
• Own service-contract performance, profitability, customer satisfaction, commercial risk, and account development.
• Coordinate service delivery, technical support, spare parts, projects, quality, training, digital services, and commercial teams.
• Lead critical customer escalations, coordinate recovery actions, and maintain executive-level communication.
• Lead business reviews and account planning using performance trends, risks, customer priorities, and growth opportunities.
• Develop opportunities in service contracts, spare parts, training, digital services, system improvements, and modernization projects.
• Drive continuous improvement and coach less-experienced colleagues.

Education

Bachelor’s degree in Business, Engineering, Operations, Logistics, Supply Chain, or a related field

Job description

Job Title Senior Service Account Manager Job Description Senior Service Account Manager Marietta, GA | Up to 30% travel

The opportunity

Vanderlande is looking for a Senior Service Account Manager to lead a strategically important customer portfolio within our North America service business. You will be the customer's trusted advisor while owning service performance, contract profitability, escalations, and account growth across multiple sites. This is a senior individual-contributor role with high visibility and autonomy. You will influence cross-functional teams, resolve complex customer challenges, and turn operational needs into sustainable lifecycle-service opportunities.

What you’ll do

• Lead strategic customer relationships where operational performance, customer success, and business growth come together.
• Build trusted relationships with senior customer stakeholders across operations, maintenance, engineering, procurement, and leadership.
• Own service-contract performance, profitability, customer satisfaction, commercial risk, and account development.
• Lead critical customer escalations, coordinate recovery actions, and maintain clear executive-level communication.
• Lead business reviews and account planning using performance trends, risks, customer priorities, and growth opportunities.
• Coordinate service delivery, technical support, spare parts, projects, quality, training, digital services, and commercial teams.
• Support service takeovers and launch readiness for new sites, reducing operational risk from day one.
• Develop opportunities in service contracts, spare parts, training, digital services, system improvements, and modernization projects.
• Drive continuous improvement and coach less-experienced colleagues.

What you’ll bring

• 7+ years of experience in service account management, customer success, service delivery, contract management, or a related customer-facing role.
• Success managing complex, high-value, or multi-site business-to-business customer relationships.
• Strong commercial acumen, including contract performance, financial results, negotiation, risk, and account growth.
• Experience leading escalations and coordinating complex operational or technical issue resolution.
• Excellent communication, stakeholder-management, influencing, and structured problem-solving skills.
• A self-directed, decisive, and resilient approach in demanding, fast-paced environments.
• Ability to travel up to 30%.

Preferred qualifications

• Bachelor’s degree in Business, Engineering, Operations, Logistics, Supply Chain, or a related field, or equivalent relevant experience.
• Experience in logistics automation, automated material handling, parcel, e-commerce, warehousing, manufacturing, or another mission-critical industrial environment.
• Experience with lifecycle-service agreements, P&L accountability, budgets, warranty exposure, forecasting, or contract-risk management.
• Account-growth experience involving service agreements, spare parts, training, digital solutions, modernization, or retrofit projects.
• Experience working across regional and global teams in an international organization.

Why Vanderlande

Own a strategically important customer portfolio with meaningful business impact. Work directly with senior customer and Vanderlande leaders. Combine customer success, operational performance, and commercial growth in one role. Operate with significant responsibility, visibility, and autonomy. Help shape the future of lifecycle services in North America.

EEOC Statement

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws.

Every day, millions of people rely on Vanderlande without even knowing it. From baggage checked in at the airport to parcels on their way to someone’s doorstep, our automation solutions help keep the world moving.

Vanderlande designs, delivers, and supports automation technology, operational software, and lifecycle services for leading airports and parcel operations worldwide. Across more than 100 countries, our customers rely on us to keep their operations moving reliably, efficiently, and sustainably.

Behind every solution are the people who make it happen. At Vanderlande, how we work matters just as much as what we deliver. Our values, Every Day Better, We Care, and Team Play, guide how we collaborate, support each other, and create value for our customers.

Here, you can work with colleagues across disciplines and cultures, contribute to work that makes a difference, and build your future in an organisation that invites you to grow.

Explore what is possible at Vanderlande and discover how you can make an impact. Aspire. Grow. Achieve. Together.