Senior Service Account Manager — Strategic Growth & Escalations

Vanderlande; Marietta (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

Vanderlande in Marietta, GA seeks a Senior Service Account Manager to lead a strategically important customer portfolio within our North America service business. You will be the customer's trusted advisor, owning service performance, contract profitability, escalations, and account growth across multiple sites.

This senior individual-contributor role offers high visibility and autonomy. You will influence cross-functional teams, resolve complex customer challenges, and turn operational needs

Qualifications

• 7+ years in service account management or related customer-facing roles.
• Experience managing complex, multi-site B2B relationships.
• Strong commercial acumen including contract performance and risk.
• Experience leading escalations and coordinating complex resolutions.
• Excellent communication and stakeholder-management skills.
• Self-directed, decisive, and resilient in fast-paced environments.

Responsibilities

• Lead strategic customer relationships across operations, maintenance, engineering, procurement, and leadership.
• Own service-contract performance, profitability, and account development.
• Coordinate critical escalations and executive-level communications.
• Lead business reviews and account planning using performance trends and risks.
• Coordinate service delivery, technical support, spare parts, projects, and training.
• Develop opportunities in service contracts, digital services, and modernization projects.
• Drive continuous improvement and mentor colleagues.

Skills

Strategic account management

Customer success

Contract management

Negotiation

Stakeholder management

Communication skills

Problem solving

Decision making

Education

Bachelor's degree in Business, Engineering, Operations, Logistics, or related field

Job description

Vanderlande in Marietta, GA seeks a Senior Service Account Manager to lead a strategically important customer portfolio within our North America service business. You will be the customer's trusted advisor, owning service performance, contract profitability, escalations, and account growth across multiple sites.

This senior individual-contributor role offers high visibility and autonomy. You will influence cross-functional teams, resolve complex customer challenges, and turn operational needs