Senior Server Support Specialist - Per-Call Incentive

Worldwide TechServices, LLC; Madison (AL); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Worldwide TechServices, LLC seeks a Dynamic Server Support specialist to troubleshoot desktops, laptops, ESF and servers. You will interact with clients to resolve issues and ensure timely responses, while managing cases in line with service level agreements.

Responsibilities include handling calls, reporting activity, and maintaining inventory control. The role requires travel to client sites and adherence to safety guidelines, with potential for extended assignments.

Qualifications

• Typically requires technical school certification or equivalent.
• 0-2 years of relevant experience in field service.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the client SLAs.
• Meet customer service criteria per guidelines.
• Complete administrative tasks and real-time reporting for calls.
• Follow policies and ensure asset and inventory control.

Skills

Communication

Travel

Lifting

Repair toolkit

Customer service

Education

Technical certification

Tools

OEM Certifications

Job description

Worldwide TechServices, LLC seeks a Dynamic Server Support specialist to troubleshoot desktops, laptops, ESF and servers. You will interact with clients to resolve issues and ensure timely responses, while managing cases in line with service level agreements.

Responsibilities include handling calls, reporting activity, and maintaining inventory control. The role requires travel to client sites and adherence to safety guidelines, with potential for extended assignments.