Dynamic Server Support: On-Call Tech with Incentive

Worldwide TechServices; Lenexa (KS); On-site; USD 50,000 - 80,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional to perform advanced troubleshooting and repair tasks across desktops, laptops, Desk Side Support, ESF, and Servers. You will interact directly with clients to address technical issues and respond to them promptly.

The role requires strong communication skills, the ability to travel to client locations, and the capacity to lift up to 50 lbs along with owning a basic repair toolkit.

Qualifications

• Requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain OEM certifications as directed by management.
• Knowledge of relevant software and hardware.
• Valid driver's license and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Client communication

Driver's license

Travel to client sites

Lift up to 50 lbs

Basic repair toolkit

Education

Technical school certification or equivalent

0-2 years relevant experience

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional to perform advanced troubleshooting and repair tasks across desktops, laptops, Desk Side Support, ESF, and Servers. You will interact directly with clients to address technical issues and respond to them promptly.

The role requires strong communication skills, the ability to travel to client locations, and the capacity to lift up to 50 lbs along with owning a basic repair toolkit.