Senior Dynamic Server Support - Incentive on Closed Calls

Worldwide TechServices; Cordova (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional to handle senior-level server repair tasks and troubleshooting across desktops, laptops, desk-side support, ESF, and servers. You will interact directly with clients to resolve technical issues promptly and accurately.

Responsibilities include providing customer support for designated equipment, handling service calls within SLAs, and maintaining real-time reporting and documentation per policy.

Qualifications

• Technical school certification or equivalent with 0–2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call and real-time reporting as documented in policies and guidelines.
• Follow policies and guidelines relating to successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client agreements.

Skills

Client communication

Driving to client locations

Physical ability

Repair toolkit

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional to handle senior-level server repair tasks and troubleshooting across desktops, laptops, desk-side support, ESF, and servers. You will interact directly with clients to resolve technical issues promptly and accurately.

Responsibilities include providing customer support for designated equipment, handling service calls within SLAs, and maintaining real-time reporting and documentation per policy.