Senior On-Site Server & Desktop Support (Bonus per Call)

Worldwide TechServices; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Call-based incentive

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional in the United States to perform repair and troubleshooting for desktops, laptops, deskside support, ESF, and servers, while interacting with clients to resolve issues promptly and accurately.

The role requires providing customer support, accepting and delivering service calls within SLA, maintaining service quality, completing administrative tasks, reporting, and adhering to safety guidelines.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer communication

Travel to client sites

Vehicle ownership

Equipment handling

Basic repair toolkit

Education

Technical school certification or equivalent

Tools

OEM Certifications

Computer hardware knowledge

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional in the United States to perform repair and troubleshooting for desktops, laptops, deskside support, ESF, and servers, while interacting with clients to resolve issues promptly and accurately.

The role requires providing customer support, accepting and delivering service calls within SLA, maintaining service quality, completing administrative tasks, reporting, and adhering to safety guidelines.