Senior Server & Desktop Support Technician

Talentify; Lakeland Highlands (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

Worldwide TechServices seeks a Dynamic Server Support professional to deliver hands-on repair and troubleshooting for desktops, laptops, servers, and related equipment. You will engage with clients to resolve technical issues, drive dispatches, and ensure timely service per SLAs.

The role emphasizes effective communication, scheduling, and adherence to safety policies while maintaining accurate reporting and documentation for every call.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Valid driver’s license and reliable transportation with adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions professionally.
• Accept and deliver all service calls within the client SLA.
• Meet customer service satisfaction criteria.
• Complete administrative tasks per policies.
• Report all calls promptly per guidelines.
• Follow policies for successful service delivery.
• Manage assets and inventory with prompt parts turnaround.
• Report activity accurately and timely.
• Understand and follow safety policies.

Skills

Technical communication

Customer service

Travel readiness

Lifting 50 lbs

Education

Technical school certification

Tools

Repair toolkit

Job description

Worldwide TechServices seeks a Dynamic Server Support professional to deliver hands-on repair and troubleshooting for desktops, laptops, servers, and related equipment. You will engage with clients to resolve technical issues, drive dispatches, and ensure timely service per SLAs.

The role emphasizes effective communication, scheduling, and adherence to safety policies while maintaining accurate reporting and documentation for every call.