Server & Desktop Support Specialist

Worldwide TechServices, LLC; Village of North Syracuse (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions. We are seeking a Dynamic Server Support specialist to perform troubleshooting for desktops, laptops, and servers, and to interact with clients to address issues promptly.

Responsibilities include providing customer support, answering questions professionally, delivering service calls within SLAs, and maintaining accurate reporting and asset control.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Client communication

Driving

Lifting up to 50 lbs

Repair toolkit

Education

Technical school certification

Tools

OEM Certifications

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions. We are seeking a Dynamic Server Support specialist to perform troubleshooting for desktops, laptops, and servers, and to interact with clients to address issues promptly.

Responsibilities include providing customer support, answering questions professionally, delivering service calls within SLAs, and maintaining accurate reporting and asset control.