Senior Server & Desktops Support Technician

Worldwide TechServices, LLC; Lynchburg (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Worldwide TechServices in Lynchburg, VA is seeking a Dynamic Server Support specialist to perform fault isolation and repair across desktops, laptops, servers, and related equipment for demanding clients. You will provide customer support, answer questions professionally, log service calls, meet SLA targets, and maintain accurate reporting while following safety policies.

Qualifications include a technical school certification or equivalent, 0–2 years' experience, OEM certifications, and a valid

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Technical troubleshooting

Customer service

Communication

Mobility/Driving

Education

Technical school certification or equivalent

Tools

Driver’s License

Vehicle Insurance

OEM Certifications

Job description

Worldwide TechServices in Lynchburg, VA is seeking a Dynamic Server Support specialist to perform fault isolation and repair across desktops, laptops, servers, and related equipment for demanding clients. You will provide customer support, answer questions professionally, log service calls, meet SLA targets, and maintain accurate reporting while following safety policies.

Qualifications include a technical school certification or equivalent, 0–2 years' experience, OEM certifications, and a valid