Senior Server & Desktop Support Technician

Worldwide TechServices; Maple Grove (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

A global technology service provider is seeking a Dynamic Server Support professional in Maple Grove, MN. This senior position involves troubleshooting various client products and delivering high-quality customer support. Candidates should have a technical school certification or equivalent, with a preference for previous customer service experience. Responsibilities include providing support, ensuring asset control, and meeting service satisfaction criteria. A valid driver's license and reliable transportation are required for this role.

Qualifications

• 0-2 years of relevant experience in a technical support role.
• Previous customer service experience is a plus.
• Valid Driver’s License and reliable transportation required.

Responsibilities

• Provide customer support for designated equipment.
• Ensure control of assets and inventory through prompt turnaround of parts.
• Meet established customer service satisfaction criteria.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology service provider is seeking a Dynamic Server Support professional in Maple Grove, MN. This senior position involves troubleshooting various client products and delivering high-quality customer support. Candidates should have a technical school certification or equivalent, with a preference for previous customer service experience. Responsibilities include providing support, ensuring asset control, and meeting service satisfaction criteria. A valid driver's license and reliable transportation are required for this role.