Senior Onsite Server Support Technician

Worldwide TechServices; Maplewood (MO); On-site; USD 48,000 - 64,000; Full time

Job summary

Worldwide TechServices in Maplewood, MO is seeking a Dynamic Server Support technician for senior level field service. You will troubleshoot desktop, laptop, Desk Side, ESF and server issues, interact with clients, and respond quickly to incidents.

Responsibilities include providing on-site support, delivering service calls within SLAs, reporting activities, and maintaining equipment inventory while following safety policies.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.
• Ability to communicate regarding technical issues with clients.
• Ability to drive to client locations.
• Ability to drive long distances, and occasional overnight assignments within other geographies.
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair tool kit.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer service

Communication

Driving to client locations

Lift 50 lbs

Education

Technical school certification

0-2 years experience

Job description

Worldwide TechServices in Maplewood, MO is seeking a Dynamic Server Support technician for senior level field service. You will troubleshoot desktop, laptop, Desk Side, ESF and server issues, interact with clients, and respond quickly to incidents.

Responsibilities include providing on-site support, delivering service calls within SLAs, reporting activities, and maintaining equipment inventory while following safety policies.