Senior Server & Desktop Support Technician

Worldwide TechServices; King of Prussia (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading technology service provider is seeking a Dynamic Server Support professional in King of Prussia, PA. This senior position involves troubleshooting and repairing various client products while providing excellent customer support. The ideal candidate should have technical school certification or equivalent, and the ability to drive to client locations. Responsibilities include managing service calls, meeting service level agreements, and ensuring customer satisfaction. Candidates must have good communication skills and the ability to work under pressure.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within established service level agreements.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Ensure control of assets and inventory through prompt turnaround of parts.
• Report all activity in an accurate and timely manner.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to drive long distances and occasional overnight assignments

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A leading technology service provider is seeking a Dynamic Server Support professional in King of Prussia, PA. This senior position involves troubleshooting and repairing various client products while providing excellent customer support. The ideal candidate should have technical school certification or equivalent, and the ability to drive to client locations. Responsibilities include managing service calls, meeting service level agreements, and ensuring customer satisfaction. Candidates must have good communication skills and the ability to work under pressure.