On-Site Server Support Technician

Worldwide TechServices; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology services provider is seeking a customer support technician in Philadelphia County. The role involves providing technical support for equipment and meeting customer service satisfaction criteria. Ideal candidates should have a technical school certification or equivalent, with 0-2 years of experience preferred. Strong communication skills and a valid Driver’s License are essential. The position requires the ability to lift computer equipment and occasionally work long distances including overnight assignments.

Qualifications

• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver service calls within service level agreements.
• Complete real-time reporting of all calls as per policies.

Skills

Customer service communication

Valid Driver’s License

Ability to lift up to 50 lbs

Basic repair tool kit

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology services provider is seeking a customer support technician in Philadelphia County. The role involves providing technical support for equipment and meeting customer service satisfaction criteria. Ideal candidates should have a technical school certification or equivalent, with 0-2 years of experience preferred. Strong communication skills and a valid Driver’s License are essential. The position requires the ability to lift computer equipment and occasionally work long distances including overnight assignments.