Senior Server & Desktop Support Specialist

Worldwide TechServices, LLC; Union (NJ); On-site; USD 42,000 - 66,000; Full time

Job summary

Worldwide TechServices, LLC seeks a Dynamic Server Support specialist to perform senior-level hardware repair and troubleshooting for desktops, laptops, deskside support, ESF, and servers. The role involves direct client interaction to address issues promptly and accurately, with on-site visits and adherence to client SLAs.

The position emphasizes professional communication, adherence to safety policies, and thorough documentation of all calls.

Qualifications

• Technical school certification or equivalent.
• 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all service calls within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer service

Technical troubleshooting

Client communication

Tool kit ownership

Education

Technical school certification

0-2 years experience

Tools

OEM Certifications

Valid driver\'s license

Job description

Worldwide TechServices, LLC seeks a Dynamic Server Support specialist to perform senior-level hardware repair and troubleshooting for desktops, laptops, deskside support, ESF, and servers. The role involves direct client interaction to address issues promptly and accurately, with on-site visits and adherence to client SLAs.

The position emphasizes professional communication, adherence to safety policies, and thorough documentation of all calls.