Senior Technical Account Manager

Jobicy; United States; Remote; USD 128,000 - 192,000; Full time

Benefits offered by this job

Equity

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Incentive compensation

Job summary

Recorded Future is seeking a Technical Account Manager to own success for our largest accounts. You will manage enterprise engagements, deliver advisory services, and align security priorities with client workflows.

Remote role with preference for Pacific or Mountain time zones; travel requirement up to 30%. Base salary range listed and potential incentives, equity, and comprehensive benefits including medical, dental, vision, life, and 401K.

Qualifications

• 5+ years in analytics or consulting roles with enterprise clients
• Expert in Recorded Future modules and use cases
• Experience delivering Advisory Services including PIR, Threat Modeling/Profiling, and Advanced Workflow
• BA/BS degree or equivalent
• Experience communicating with technical and non-technical stakeholders
• Willingness to travel at least 30%
• Strong customer-success mindset and process improvement

Responsibilities

• Drive all aspects of enterprise customer engagement and enablement, including project/engagement delivery, managing support issues and escalations, regular touch points, steering intelligence and business reviews, and managing ad-hoc intelligence requirements and workflow development.
• Plan and manage the customer success life cycle, tailoring key engagements and projects to meet the client’s specific security requirements.
• Deliver core projects and engagements around intelligence priorities, configuration, tuning, and training.
• Design, direct, and coordinate the delivery of additional add-on Advisory Services and Professional Services engagements.
• Develop Strategic success plans that drive maturity across many functional components of an Information Security program by integrating our intelligence into daily workflows and processes.
• Define, track, and communicate Recorded Future’s value from the end user to the C-suite.
• Act as the “voice of the customer” for our Product team.
• Maintain exemplary admin in Zendesk, Gainsight, JIRA. Ensure meaningful updates on successes, outcomes, client sentiment, and detailed technical plans for at-risk accounts/hot issues.
• Be a problem-solving expert focused on the art of the possible with how our data and technology can drive excellent outcomes and inform better decision making.

Skills

Enterprise client management

Executive communication

Threat intelligence

Education

BA/BS degree

Tools

Zendesk

Gainsight

JIRA

Job description

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

Recorded Future is seeking a Technical Account Manager to own and drive success at our largest accounts. In this role, you will interact with all roles across your client portfolio to develop and deliver on success plans, such as Threat Intelligence, SOC, Vulnerability Management, Incident Response, GRC, Threat Hunting, Red/Blue/Purple Teams, Pen Testing, security architecture, and C‑Suite.

This is a remote role, with a preference for candidates residing in the Pacific or Mountain time zones.

What You’ll Do:

• Drive all aspects of enterprise customer engagement and enablement, including project/engagement delivery, managing support issues and escalations, regular touch points, steering intelligence and business reviews, and managing ad-hoc intelligence requirements and workflow development.
• Plan and manage the customer success life cycle, tailoring key engagements and projects to meet the client’s specific security requirements.
• Deliver core projects and engagements around intelligence priorities, configuration, tuning, and training.
• Design, direct, and coordinate the delivery of additional add‑on Advisory Services and Professional Services engagements.
• Develop Strategic success plans that drive maturity across many functional components of an Information Security program by integrating our intelligence into daily workflows and processes.
• Define, track, and communicate Recorded Future’s value from the end user to the C‑suite.
• Act as the “voice of the customer” for our Product team.
• Maintain exemplary admin in Zendesk, Gainsight, JIRA. Ensure meaningful updates on successes, outcomes, client sentiment, and detailed technical plans for at‑risk accounts/hot issues.
• Be a problem‑solving expert focused on the art of the possible with how our data and technology can drive excellent outcomes and inform better decision making.

What You’ll Bring:

• Significant (5+ yrs) experience in an analytical or consulting role (intelligence, military, cyber, business operations, etc.) or Information Security, working with enterprise clients and/or executive level decision makers.
• Senior level competency in Recorded Future modules and use cases.
• Senior level competency in delivering Advisory Services engagements including PIR, Threat Modeling/Profiling, and Advanced Workflow and Enablement projects along with Threat Briefings.
• BA/BS required or equivalent combination of education and experience.
• Experience collaborating and communicating with technical and non-technical personnel, both technically and strategically (from deep geeks to top execs!).
• Seasoned professional with full understanding of specialization and ability to teach others.
• Strong passion for holistic customer success and continuous process improvement.
• Solving problems of diverse scope where analysis and evaluation of factors is required. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior colleagues in area of expertise.
• Ability to travel a minimum of 30% required.

The base salary range for this full‑time position is $127,500 – $191,500. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job‑related skills, experience, and relevant education or training.

This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K.

#LI-Remote

Why should you join Recorded Future?

Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6‑star user rating on G2 and more than 50% of Fortune 100 companies as customers.

Want more info?

Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence.

Linkedin, Instagram & Twitter: What’s happening at Recorded Future.

The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field.

Timeline: History of Recorded Future.

Recognition: Check out our awards and announcements.

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Recorded Future maintains a drug‑free workplace.

Note: Our interview process for all final‑round candidates requires a mandatory in‑person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.