Senior Scheduling Lead: Patient Access & Care Coordination

Ohio State University; Columbus (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

Ohio State University James Ambulatory Clinic Scheduling seeks a Scheduling Lead Coordinator to ensure access to OSUMC physicians and services, while coordinating integrated access functions and supporting accurate data for billing. The role acts as a knowledge expert across scheduling lines and handles pre-registration during scheduling calls.

The position emphasizes superior customer service, problem-solving, and collaboration with physicians and staff to deliver seamless scheduling

Qualifications

• High school diploma or GED required; associate degree may be preferred.
• Experience in health care settings and familiarity with scheduling preferred.
• Medical terminology and ICD-9 coding knowledge a plus.

Responsibilities

• Provide accurate information about physicians, services and procedures to patients and staff.
• Schedule first-time and follow-up appointments across service lines.
• Coordinate requests, pre-register at scheduling, and support billing data accuracy.
• Generate and use system reports to monitor referrals, access and wait times; ensure excellent customer service.

Skills

Customer service

Interpersonal communication

Data reporting

Medical terminology

Education

High school diploma or GED

Associate degree preferred

Tools

Database software

Job description

Ohio State University James Ambulatory Clinic Scheduling seeks a Scheduling Lead Coordinator to ensure access to OSUMC physicians and services, while coordinating integrated access functions and supporting accurate data for billing. The role acts as a knowledge expert across scheduling lines and handles pre-registration during scheduling calls.

The position emphasizes superior customer service, problem-solving, and collaboration with physicians and staff to deliver seamless scheduling