Scheduling Lead Coordinator

Ohio State University; Columbus (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

Ohio State University James Ambulatory Clinic Scheduling seeks a Scheduling Lead Coordinator to ensure access to OSUMC physicians and services, while coordinating integrated access functions and supporting accurate data for billing. The role acts as a knowledge expert across scheduling lines and handles pre-registration during scheduling calls.

The position emphasizes superior customer service, problem-solving, and collaboration with physicians and staff to deliver seamless scheduling

Qualifications

• High school diploma or GED required; associate degree may be preferred.
• Experience in health care settings and familiarity with scheduling preferred.
• Medical terminology and ICD-9 coding knowledge a plus.

Responsibilities

• Provide accurate information about physicians, services and procedures to patients and staff.
• Schedule first-time and follow-up appointments across service lines.
• Coordinate requests, pre-register at scheduling, and support billing data accuracy.
• Generate and use system reports to monitor referrals, access and wait times; ensure excellent customer service.

Skills

Customer service

Interpersonal communication

Data reporting

Medical terminology

Education

High school diploma or GED

Associate degree preferred

Tools

Database software

Job description

Scheduling Lead Coordinator## Department:James | James Ambulatory Clinic Scheduling**Scope of Position**The Ohio State University Medical Center is committed to improving access and service to customers. The Scheduling Lead Coordinator functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. This position ensures access to OSUMC physicians and services and coordinates and supports the functions of integrated access services as well as ensures proper data collection/support for an accurate bill. Additionally, the Patient Access Lead is the product line/service line knowledge expert for product and/or is proficient in scheduling across all scheduling product lines. In addition, the lead is proficient in performing the pre-registration process at the point of scheduling.**Position Summary**The Scheduling Lead Coordinator is an expert in product or service line area (i.e. physician appt. scheduling, OR/admission, radiology outpatient procedures, full service cardiology scheduling). Responsible for providing consumers (physicians and patients) with accurate, up-to-date information regarding their physicians products, services and general procedures, as well as maintaining software to ensure accuracy of same information. Schedule first time appointments and/or other appointments as assigned. Assures accurate information is gathered to support clinical and financial needs. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one phone call. Solves routine and complex customer problems. Communicates regularly with physicians, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Displays the highest level of customer service, attentiveness and consideration possible in all cases. Uses integrated health information systems and telecommunication technology and customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated and seamless entity. Generates system reports and utilizes system reporting tools to demonstrate product line success and/or lack of relative to referrals, access, appointments, wait times. Presents product line/service line information to key audiences such as service line physicians, and other audiences as assigned. Collaborates with these same audiences as necessary for problem resolution.**Minimum Qualifications**High School Diploma or GED. PC knowledge and interpersonal, verbal and written communication. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.Medical terminology, ICD-9 diagnosis coding and third party reimbursement experience a plus. Demonstrated ability to work in multiple Databases for management and reporting. Ability to work in self-directed manner while interacting with consumers, physicians and all medical center faculty and staff. Familiarity with OSUMC and its entities preferred.**Career Roadmap**FUNCTION: FinanceSUB-FUNCTION: Revenue Cycle - SchedulingCAREER BAND: Individual Contributor - TechnicalCAREER LEVEL: T4## Additional Information:## Location:James Cancer Hospital (0375)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift