Senior Scheduling Coordinator & Mentorship Lead

Mount Sinai; New York (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

Mount Sinai Health System in New York City is seeking a Scheduling Coordinator II to manage patient appointments, consults, and follow-ups, taking a lead role among the scheduling team and mentoring newer staff. The role supports the front desk operations in the supervisor's absence, ensuring accurate demographics, insurance verification, and timely communication with patients.

This position emphasizes teamwork, attention to detail, and customer service excellence within a busy medical practice.

Qualifications

• High School diploma/GED is required.
• 3 years of secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment.

Responsibilities

• Schedules patient FPA appointments and updates practice management system.
• Collects patient demographics and insurance information and enters into practice management system.
• Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
• May schedule patients appointments for tests or consults.
• May initiate reminder calls for next days appointments.
• Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
• May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
• Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
• May participate and offer input into the Performance Appraisal process with the Supervisor.
• Performs other related duties.

Education

High School diploma/GED

Job description

Mount Sinai Health System in New York City is seeking a Scheduling Coordinator II to manage patient appointments, consults, and follow-ups, taking a lead role among the scheduling team and mentoring newer staff. The role supports the front desk operations in the supervisor's absence, ensuring accurate demographics, insurance verification, and timely communication with patients.

This position emphasizes teamwork, attention to detail, and customer service excellence within a busy medical practice.