Senior Scheduling Coordinator & Mentor

Mount Sinai Medical Center; New York, Northern (NY, KY); Hybrid; USD 26,000 - 40,000; Full time

Job summary

Mount Sinai Health System is seeking a Scheduling Coordinator II to lead appointment scheduling, handling consults and follow-ups, and mentoring junior staff. The role includes overseeing front desk activities in the absence of the Supervisor and ensuring smooth patient flow.

The senior position emphasizes accuracy in data entry, insurance verification, and coordination with clinical teams to support efficient patient care delivery.

Qualifications

• High School diploma or GED is required.
• 3 years of secretarial/clerical experience, preferably in a medical practice.

Responsibilities

• Schedules patient appointments, consults, and follow-ups in the practice management system.
• Collects patient demographics and insurance information and enters it into the system.
• Verifies insurance coverage prior to appointments and notes referrals or authorizations needed.
• May schedule tests or additional consults for patients.
• May initiate reminder calls for next-day appointments.
• Trains and mentors less experienced staff and discusses issues with the Supervisor.
• Acts as liaison between Scheduling Coordinator staff and Administrative Assistants.
• Participates in customer service initiatives and patient satisfaction efforts.
• Contributes input during Performance Appraisal processes with the Supervisor.
• Performs other related duties as assigned.

Skills

Scheduling coordination

Mentoring

Customer service

Education

High School diploma/GED

Job description

Mount Sinai Health System is seeking a Scheduling Coordinator II to lead appointment scheduling, handling consults and follow-ups, and mentoring junior staff. The role includes overseeing front desk activities in the absence of the Supervisor and ensuring smooth patient flow.

The senior position emphasizes accuracy in data entry, insurance verification, and coordination with clinical teams to support efficient patient care delivery.