Senior Scheduling Coordinator & Front Desk Mentor

Mount Sinai Health System; New York (NY); On-site; USD 26,000 - 40,000; Full time

Job summary

Mount Sinai Health System is seeking a Scheduling Coordinator II in New York City to lead scheduling of patient appointments, consults, and follow-ups. This senior role also mentors staff and assists in front desk oversight in the Supervisor's absence.

The position involves coordinating with patients, managing demographics and insurance data, and supporting efficiency and patient satisfaction initiatives across the front desk and clinic operations.

Qualifications

• High School diploma or GED required.
• At least 3 years of secretarial or clerical experience, preferably in a medical practice.
• Experience scheduling appointments and managing front desk activities.
• Ability to mentor and train less experienced staff.

Responsibilities

• Schedules patient FPA appointments and updates practice management system.
• Collects patient demographics and insurance information and enters into practice management system.
• Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
• May schedule patients appointments for tests or consults.
• May initiate reminder calls for next days appointments.
• Trains and mentors Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
• May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
• Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
• May participate and offer input into the Performance Appraisal process with the Supervisor.
• Performs other related duties.

Skills

Scheduling coordination

Mentoring staff

Front desk oversight

Education

High School diploma/GED

Tools

Practice management system

Job description

Mount Sinai Health System is seeking a Scheduling Coordinator II in New York City to lead scheduling of patient appointments, consults, and follow-ups. This senior role also mentors staff and assists in front desk oversight in the Supervisor's absence.

The position involves coordinating with patients, managing demographics and insurance data, and supporting efficiency and patient satisfaction initiatives across the front desk and clinic operations.