Lead Scheduling Coordinator & Mentor, Patient Access

Mount Sinai Morningside; New York (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

The Mount Sinai Health System is seeking a Scheduling Coordinator II at Mount Sinai Morningside in New York. This senior-level role leads scheduling of patient appointments, consults, and follow-ups, and mentors junior staff.

In the absence of the Supervisor, you assist with front desk and office activity responsibilities. You will maintain coordination of demographic and insurance data, verify coverage, and ensure referrals or authorizations as needed, while supporting department goals and

Qualifications

• High School diploma or GED.
• 3 years secretarial/clerical experience, preferably in a medical practice.

Responsibilities

• Schedules patient FPA appointments and updates the practice management system.
• Collects patient demographics and insurance information.
• Verifies insurance coverage prior to appointment and advises on referrals or authorizations.
• May schedule tests or consults.
• May initiate reminder calls for next day appointments.
• Trains and mentors less experienced staff and discusses issues with the Supervisor.
• Acts as liaison between Scheduling Coordinator staff and Administrative Assistants.
• Participates in patient satisfaction surveys and appointment reporting.
• Contributes input to the Performance Appraisal process.
• Performs other related duties.

Skills

Scheduling

Mentoring

Customer service

Education

High School diploma/GED

Job description

The Mount Sinai Health System is seeking a Scheduling Coordinator II at Mount Sinai Morningside in New York. This senior-level role leads scheduling of patient appointments, consults, and follow-ups, and mentors junior staff.

In the absence of the Supervisor, you assist with front desk and office activity responsibilities. You will maintain coordination of demographic and insurance data, verify coverage, and ensure referrals or authorizations as needed, while supporting department goals and