Senior Scheduler: Care Access & Training Lead

Houston Methodist; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Houston Methodist is seeking a Senior Scheduler to coordinate access to care by scheduling complex services, such as surgery, and to act as a liaison among patients, facilities and providers. The role emphasizes timely, accurate scheduling and maintaining high service standards.

The Senior Scheduler also pre-registers patients in the electronic health record (EHR), supports pre-certification/authorization, and serves as a resource and trainer for new staff to ensure smooth operations.

Qualifications

• Four years of experience in a medical setting or call center environment to include two years of medical scheduling experience.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job.

Responsibilities

• Schedules patients for complex services (e.g., surgery, special procedures) on a routine basis accurately on the appropriate schedule.
• Communicates with departments throughout the facility when barriers to the current schedule present.
• Serves as a resource and trainer for less experienced and new staff; orients, guides and mentors team members.
• Obtains valid and compliant orders and schedules patients based on physician orders and department criteria.
• Establishes/updates hospital account records in the EHR with patient demographics and insurance information.

Education

High School diploma or equivalent education

Job description

Houston Methodist is seeking a Senior Scheduler to coordinate access to care by scheduling complex services, such as surgery, and to act as a liaison among patients, facilities and providers. The role emphasizes timely, accurate scheduling and maintaining high service standards.

The Senior Scheduler also pre-registers patients in the electronic health record (EHR), supports pre-certification/authorization, and serves as a resource and trainer for new staff to ensure smooth operations.