Senior SAP IS-U Customer Service Lead (Meter-to-Cash)

EY; Akron (OH); Remote; USD 103,000 - 188,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle. You will collaborate with business stakeholders and technical teams to translate requirements into practical functional designs supporting customer, account, contract, premise and service‑request processes.

Qualified candidates have 3–4 years in SAP IS‑U or SAP Utilities, strong analytical and communication skills, and

Qualifications

• Bachelor’s degree required.
• Typically 3–4 years SAP IS‑U or SAP Utilities experience, incl. 3 years hands-on in SAP IS‑U Customer Service.
• Hands-on experience delivering functional requirements, configuration or solution design, testing, and production support.

Responsibilities

• Gather and analyze requirements for customer and account maintenance, service requests, move-in/out, transfers and start/stop service.
• Config and design SAP IS-U Customer Service solutions including business partner, contract account and customer master data.
• Translate service-operation requirements into SAP IS‑U functional designs and workflows.
• Coordinate end-to-end process impacts across Billing, FI‑CA, Device Management, Work Management and digital channels.

Skills

SAP IS-U

Customer Service

Requirements analysis

Testing

Communication

Education

Bachelor's degree

Tools

SAP S/4HANA Utilities

SAP CRM

Job description

EY is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle. You will collaborate with business stakeholders and technical teams to translate requirements into practical functional designs supporting customer, account, contract, premise and service‑request processes.

Qualified candidates have 3–4 years in SAP IS‑U or SAP Utilities, strong analytical and communication skills, and