Senior SAP IS-U Customer Service Consultant (Meter-to-Cash)

EY; Huntsville (AL); Remote; USD 103,000 - 188,000; Full time

Job summary

EY is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle. You will translate utility service-operation requirements into functional designs and collaborate with business stakeholders and technical teams to deliver end-to-end processes.

The role requires strong analytical, communication, and stakeholder-management skills, and travel 40–60% to meet client needs.

Qualifications

• Bachelor’s degree required.
• 3–4 years SAP IS-U/Utilities experience, including at least 3 years in SAP IS-U Customer Service.
• Hands-on experience delivering functional requirements, configuration or solution design, testing, and production support.
• Experience with SAP IS-U customer, business partner, contract account, utility contract, premise, service connection, and customer-service processes.
• Willingness to travel 40–60%.

Responsibilities

• Gathering and analyzing requirements for customer and account maintenance, service requests, move-in/move-out, transfers, start and stop service, and related customer processes.
• Supporting the functional design and configuration of SAP IS-U Customer Service solutions, including business partner, contract account, utility contract, premise, service connection, and related customer master data.
• Designing and supporting service-request, notification, correspondence, and customer-contact processes in alignment with the deployed SAP IS-U and contact-center solutions.
• Translating service-operation requirements into reliable customer, account, contract, premise, and service-request workflows.
• Coordinating end-to-end process impacts and dependencies across Billing, FI-CA, Device Management, Work Management, Retail Choice, digital channels, field service, and external contact-center systems.
• Analyzing customer-impacting exceptions involving service activation, account changes, billing readiness, payment status, field-work requests, customer data, contract data, or system integrations.
• Designing and documenting business requirements and end-to-end process flows for customer self-service web, mobile, and IVR solutions integrated with SAP IS-U Customer Service and meter-to-cash processes.
• Preparing functional designs, configuration documentation, test scenarios, process flows, data mappings, and other project deliverables.
• Executing unit and integration testing and supporting user acceptance testing, regression testing, defect resolution, and production issue analysis.
• Supporting data conversion activities including data mapping, validation, reconciliation, and cutover readiness.
• Collaborating with client stakeholders, business users, technical teams, integration teams, and project leadership to communicate issues and support timely decisions.

Skills

SAP IS-U CS

Lifecycle processes

Analytical skills

Stakeholder mgmt

Communication

Education

Bachelor’s degree

Tools

SAP IS-U

SAP S/4HANA Utilities

Job description

EY is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle. You will translate utility service-operation requirements into functional designs and collaborate with business stakeholders and technical teams to deliver end-to-end processes.

The role requires strong analytical, communication, and stakeholder-management skills, and travel 40–60% to meet client needs.