Senior SAP IS-U Customer Service Consultant (Meter-to-Cash)

EY; Richmond (VA); On-site; USD 103,000 - 188,000; Full time

Job summary

EY in the United States is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle. You will collaborate with business stakeholders and technical teams to translate utility service operation requirements into functional designs.

The role requires strong SAP IS-U Customer Service knowledge, experience across the customer lifecycle, and the ability to lead end-to-end projects, manage

Qualifications

• Bachelor's degree required.
• Typically 3-4 years of SAP IS-U or SAP Utilities experience, with at least 3 years in SAP IS-U Customer Service.
• Hands-on experience delivering functional requirements, configuration or solution design, testing and production support.
• Experience with SAP IS-U customer, business partner, contract account, utility contract, premise, service connection, and customer-service processes.
• Experience supporting utility customer-lifecycle processes, including account maintenance, service requests, move-in/move-out, transfers, and start/stop service.
• Experience working with business users, technical teams, integration teams, and project stakeholders to resolve functional and cross-workstream issues.

Responsibilities

• Gathering and analyzing requirements for customer and account maintenance, service requests, and related processes.
• Configuring SAP IS-U Customer Service solutions including master data and business partner concepts.
• Designing and supporting service-request, notification, and customer-contact processes integrated with SAP IS-U.
• Translating operation requirements into SAP IS-U functional designs and workflows.
• Coordinating impacts across Billing, FI-CA, Device Management, Work Management, and other systems.
• Analyzing customer-impacting exceptions and identifying root causes.

Skills

SAP IS-U CS

Customer lifecycle

Cross-functional collaboration

Stakeholder management

Billing/FI-CA knowledge

Education

Bachelor's degree

Tools

SAP IS-U

SAP CRM

Job description

EY in the United States is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle. You will collaborate with business stakeholders and technical teams to translate utility service operation requirements into functional designs.

The role requires strong SAP IS-U Customer Service knowledge, experience across the customer lifecycle, and the ability to lead end-to-end projects, manage